Due to breaches of Terms & Conditions, your account will remain closed, and any funds available are forfeit. . The complaint was rejected as the player could not provide enough evidence of his claim. We view the case as closed and no further action. Some casinos have got different rules. They allow their player to surrender at any time. The case was reopened in order to learn the outcome from the regulator; however. The player from Canada is experiencing difficulties withdrawing his funds. LeoVegas Group is a leading international igaming company with a clear vision to create the world's greatest igaming experience. At the same time the player cannot surrender if he split his hand. El jugador solicita un reembolso de todos sus. The Group offers online.