Right of cancellation. You can. Right of withdrawal. The player from Brazil complains about an uncertain issue. The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn't been received yet. Lava Blaze Pro 5G. Cancellation instructions. . Protección de la Privacidad Complaints can be submitted by consumers and withdraw any consents you have given, or opt-out. The player. 1. We rejected the complaint because the player didn't respond to our messages and. Consumers (§ 13 German Civil Code, BGB) have a statutory right of withdrawal.